silex technology : America Site


	Home > Support & Downloads > First Time Customers

Thank you for purchasing a silex product. It is recommended that you should confirm the following items and keep the necessary information.

If you are usinge a silex product for the first time

Read the setup guide that came with the product.
The setup guide provides necessary information when you start using the product. Read it to confirm configuration procedures and to see if every item is included in the package. If you find any missing items, please contact our customer support center.

silex technology america, Inc.
Customer support center
TEL: 801-748-1199 FAX: 801-748-0730
Email:support@silexamerica.com

Refer to the PDF manual in the CD-ROM for details on how to configure.

User registration
Make sure to complete the user registration. Without the registration, a part of the support WEB site or repair services may not be available.
URL:http://www.silexamerica.com/us/regist/index.html

Keep the user ID, serial number, and warranty booklet.
The email address (user ID) and password you entered for the user registration is required in order to download the product firmware and software. The serial number may be necessary for the support service. Keep the information as well as the warranty booklet.

Download the manual and software.
The product manual, firmware, and software can be downloaded from our support Web page. Use it when necessary.

Check our support Web site regularly
The firmware and software are upgraded to include various supported items. Visit our support Web site when the OS is upgraded and download the latest version.

Support & Downloads

Support & Downloads

Common Mistakes

Troubleshooting

First Time Customers

Registration

Before contacting silex

FAQ

Compatibility Zone

Knowledge base