The support center provides assistance to solve
problems so that users can use the product comfortably.
Before
you call (email, or fax), confirm the following.
1. About the product
*
Model name and the serial number
(serial number on the product or Ethernet address)
*
Firmware and software version
2. Hardware environment
*
Printer manufacturer and model name
(if you are using a print server)
*
Manufacturer and model name for
network devices other than silex products such as a router
or HUB.
*
Type of device, manufacturer, and
model name of peripheral products other than silex product
such as a PC card.
3. Software environment
*
Operating system of your PC and
its version
*
Name of the application which seems
to be related to your problem and its version
4. The trouble you are experiencing
*
How the trouble occurred and the
current situation of the trouble
*
What is displayed on the screen
( If an error message is displayed, check the contents of
the message)
*
The same trouble occurred before
or happens continuously
Contact us via email
In order to solve your problem smoothly, email us
as much detail as possible regarding items 1 - 4 mentioned above.
For technical inquiries, contact us at
USA:support@silexamerica.com
Contact us
by telephone or FAX (customer support)
Call (fax) us after confirming
items 1-4 mentioned above.
USA: TEL: 801-748-1199 FAX: 801-748-0730