The product does not work properly! Our customers
inquire about various problems every day. These problems can be
solved with a little change to the configuration or environment.
When you are experiencing difficulties, please verify the following
items from 1 through 8.
Basic
items
1. Is the product turned on?
The AC adapter may be unplugged, or extension power
cord may not be plugged properly. Verify that all cables are plugged
properly.
2. Is the network cable or
USB cable connected properly?
The network (LAN) cable or USB cable may be unplugged
or have bad contacts. Verify the cable connections.
3. Is your PC connected to
a network?
If your PC is networked to LAN, try to see if your
PC is connected to other network PCs or if you can browse the Internet.
Verify that the network is working properly.
4. Are the Link LEDs of the
product and Ethernet hub turned on?
If the Link LED of the product is not turned on, the
product may not be connected properly. Exchange network cables or
verify the connection.
5. Is the network cable broken?
The network cables used for a network may be broken.
Particularly, the cables put on the floor in an office have higher
possibility of damage. Verify the network cables.
6. Is the Ethernet HUB working
properly?
Verify that the port on the HUB is working properly.
7. Did you install software
right before your trouble occurred?
he software installed before the trouble occurred
may be causing a problem. Delete the software you have installed
and re-install the software.
8. Does the same problem
occur after rebooting your PC?
Rebooting the PC may solve the problem. Verify the
product operation after rebooting the PC.