Supported environment or And print server operation
Q.
What are the supported printers/USB device server?
A.
[For printer vendor specific use]
The products in this category specifically support printer vendor's status monitoring functions. The products can be categorized by printer interface, either IEEE1284 compliant Parallel or USB.
[For generic printer/USB device use]
These products in this category should be compatible with any generic printers for printing unless the printer has its own unique bi-directional communication procedure. * The compatibility information can be found in Support section in our web site.
The auto detection is performed automatically to match the used network environment.
The 100BASE-TX connection is prioritized when available, if not available then the 10BASE-T connection is selected.
Can I print from multiple clients PCs simultaneously?
A.
Yes, you can print from multiple client PCs at a same time as our product can simultaneously operate on multiple protocols in different operating systems. The printing is executed following the printing queue as the printer receives the print jobs.
NOTE:For printing in NetBEUI environment, you may encounter error message if you attempt to print while the print job is being processed. Please retry the printing after the print job is processed.
Q.
Can I print over a router?
A.
It is possible to print over a router on TCP/IP. Configure the IP address for the router at "Default Gateway" section in the print server configuration menu. The IPX Peer to Peer protocol does not offer this capability.
Q.
What are the products supported Macintosh environment?
A.
There are products for a supported Macintosh environment and a not supported Macintosh environment. But ensure to release a network printer driver. If there is not a network printer driver, you cannot print on Macintosh enviroment.
Q.
Does the product support to IPv6?
A.
does support IPv6. IPv6 support is disabled in factory default. If you want to use IPv6, you should change IPv6 parameter using telnet.
Q.
What is IP filtering?
A.
IP filtering will allow or disallow a print job to be printed based upon the IP address of where the print job came from.
Q.
What is ThinPrint?
A.
ThinPrint provides optimized network bandwidth in a Server Based Computing environment by using printing data compression/decompression technology between the server and ThinPrint enabled printer. [For more detail]
Q.
What is easy USB pen drive configuration?
A.
When PRIOCM is turned on, USB pen driver has initial setting parameters text data plug to PRICOM. So PRICOM will be configured automatically. You do not need to prepare the client of configure, you can configure easily.
Installation, Configuration and printing
Q.
What are the supported printers?
A.
The PRICOM 7000 is loaded with one parallel interface (IEE1284 compliant) and two USB ports (USB 2.0 A type). You can connect any printers with these compliant ports to the PRICOM 7000.
To Support & Downloads pages
* To search the compatible printers with the PRICOM 7000, click [Technical Support] tab, select the product, then click [Supported Printer].
Q.
What are the supported scanners?
A.
The PRICOM 7000 is loaded with two physical USB ports (USB 2.0 A type), which allows you to connect a USB 2.0 compliant scanner.
Note) If you use USB 2.0 hub with the PRICOM 7000, you can connect only USB 2.0 devices through the USB 2.0 hub. You cannot use a USB 2.0 hub for any USB 1.1 devices connection with PRICOM 7000.
Please refer to our product suppport pages for more information on the compatibility with scanners.
To Support & Downloads pages
* If you want to check the supported scanners, click [technical support], select the product name, then refer to the [supported Scanner].
Q.
What are the supported OS and protocols?
A.
Supported OS: Windows 95/98/Me, Windows NT 4.0, Windows 2000, Windows XP, UNIX/Linux
The PRICOM supports TCP/IP protocol and enables you to print by LPD or FTP. Additionally, other protocols such as TELNET, SNMP or HTTP are supported.
- Supported OS for scanner server -
Supported OS: Windows 2000, Windows XP
The PRICOM USB utility for Windows 2000/XP is bundled. With this utility, you can connect the PRICOM to a scanner in Windows 2000/XP.
For further information on this product, please refer to the Products and Services pages.
- Network Interface -
Supported I/F: 10BASE-T, 100BASE-TX
The PRICOM automatically detects the network interface. In this case, the 100BASE-TX connection is prioritized. However, if the hub connected can only support 10BASE-T, then the PRICOM operates automatically at 10BASE-T speed.
- Device Interface -
The PRICOM can manage up to five locally connected printers with a hub and one scanner.
Note) If yo use USB 2.0 hub, connect the USB 2.0 devices. You cannot use a USB 2.0 hub for any USB 1.1 device connection with PRICOM 7000.
For further information on this product, please refer to the Products and Services pages.
Can a print job be sent to the printer from multiple clients simultaneously?
A.
The PRICOM can receive simultaneously print job from multiple clients in the same or different network operating systems.
Q.
Can spooled print jobs be managed remotely?
A.
You can manage the spooled print jobs in the PRICOM 7000 via the web browser. The PRICOM 7000 allows you to delete, redirect print jobs to a different printer or change the print job queue order.
Note) This function is available only between the same model priters or printers that support the same driver.
Q.
Can I print a job over a router?
A.
The PRICOM 7000 can be used over different segments via a router.
* You need to configure an IP address of the destination router in [GatewayAddress].
Q.
Is the PRICOM 7000 compatible with Macintosh environment?
A.
The PRICOM 7000 is not embedded with AppleTalk and is not supported in Macintosh environment.
* The PRICOM 7000 series can be configured in Macintosh environment if you use the dedicated configuration utility.
Q.
What is the scanner server function?
A.
You can share a USB 2.0 compliant scanner through the PRICOM 7000 over the network in Windows 2000 or XP. The scanned data can be sent to your PC via thr network with the PRICOM-USB utility.
Q.
How may printers can be connected to the PRICOM 7000?
A.
The PRICOM 7000 has one parallel port and two USB 2.0 ports and can manage up to five locally connected printers. To physically connect more than three printers to the PRICOM 7000, you need to connect an USB hub to one of the PRICOM USB 2.0 port.
Note) If you use USB 2.0 hub with the PRICOM 7000, you can connect only USB 2.0 devices through the USB 2.0 hub. You cannot use a USB 2.0 hub for any USB 1.1 devices connection with PRICOM 7000.
Q.
Are there any limitations on executing the broadcast print to the multiple printers connected to the PRICOM 7000?
A.
This function is available only between the same model pritners or the printer that support a same printer driver. If the targeted pritner are not of the same model, you may not be able to print correctly.
Q.
Are there any limitations on using the DHCP/DNS server function?
A.
There are some limitations on the DHCP automatic assignment of the static IP address or the DNS domain name management. You can manage up tp 20 network clients' for the configuration with the PRICOM 7000.
* There is no limitation for the automatic IP address assignment (dynamic IP address only)
Q.
How much memory is built in the PRICOM 7000?
A.
The PRICOM has a 256MB memory built in to allow high-speed printing.
Q.
What is the appliance server?
A.
The appliance server is intended to consolidate the limited and required functions off a conventional PC server in order to enable easier use of the capabilities. The PRICOM 7000 is loarded with print server function, USB scanner server function and DHCP/DNS server functions. If you use a USB hub, you can connect up to five locally connected printers-one parallel and four USB to the network. Additionally, the PRICOM 7000 is loaded with the fuinctionalities allowing you to direct a print job to multiple printers (broadcast printing) or manage spooled print jobs.
Q.
Are the required cables bundled in the package?
A.
Any cables such as a LAN cable or printer cables are not supplied with the PRICOM 7000. You need to purchase a LAN cable (category 5) and a printer cable (parallel and/or USB) separately.
Q.
Scanner function is not supported after installing Windows XP SP2.
A.
PRICOM USB Utility to share a scanner may be blocked by Windows firewall.
Follow the procedures below, and add the application and the port to be used in the list of exceptions.
[Add an application to the list of exceptions]
-Click "start" - "Control Panel" - "Security Center," and activate "Windows Firewall."
-Select the "Exceptions" tab, and click "Add Program." Select "PRICOM USB Utility" from the list, and click "OK."
[Add a port to be used to the list of exceptions]
-Select "Add port" from "Exceptions" tab. Enter any name for "Name."
-Enter "19540" for "Port number."
-Select "UDP," and click OK. The procedure to add the port to the list of exceptions is now complete.
Q.
The devices in another network segment (beyond a router) cannot be searched when the operating system is updated to Windows XP SP2.
A.
Windows XP SP2 firewall function may disable the communication to another segment (beyond a router).
Disable the firewall function when searching the device in another segment.
How to disable the firewall function
-Click "start" - "Control Panel" - "Security Center," and activate "Windows Firewall."
-Select "Off (not recommended)" from the "General" tab, and click "OK."
Enable the firewall function after searching a device.
Q.
PRICOM cannot be initially configured in Windows XP SP2 environment.
A.
Target PRICOM may not be searched by the configuration utility for initial configuration.
Windows XP SP2 firewall function may disable the communication to search the target PRICOM.
Disable the firewall function only when configuring the PRICOM.
How to disable the firewall function
-Click "start" - "Control Panel" - "Security Center," and activate "Windows Firewall."
-Select "Off (not recommended)" from the "General" tab, and click "OK."
* Change the firewall configuration to "On (recommended)" after searching the PRICOM.
Q.
What is ThinPrint?
A.
ThinPrint provides optimized network bandwidth in a Server Based Computing environment by using printing data compression/decompression technology between the server and ThinPrint enabled printer. [For more detail]
Print Server: H-260U
Q.
Does the H-260U support hp Web jetAdmin?
A.
Yes, it does. HP Web JetAdmin can be used to monitor the printerfs status as well as configuring parameters.
Q.
What are the supported printers?
A.
The H-260U requires an HP printer with an available EIO port. In addition, the H-260U can be used to print to a second printer via its external USB connection. The second printer can be either another HP printer or almost any printer unless the printer requires its own unique bi-directional communication procedure.
Q.
What's EIO?
A.
EIO is Hewlett-Packard's original interface for enhancing the printerfs input capabilities.
Q.
What are the supported network interfaces?
A.
The H-260U supports 10 BASE-T/100BASE-TX. The auto detection is performed automatically to match the network environment. The 100BASE-TX connection is prioritized when available; if not available then the 10BASE-T connection is selected.
Q.
How do I use the USB port of H-260U?
A.
Use LPD to print to a printer via the H-260U USB port. The queue name must be "lp_u1" for the USB port.
Q.
Dose the product support to IPv6?
A.
H-260U does support IPv6. IPv6 support is disabled in factory default. If you want to use IPv6, you should change IPv6 parameter using telnet.
Q.
What is IP filtering?
A.
IP filtering will allow or disallow a print job to be printed based upon the IP address of where the print job came from.
Q.
What are the supported operating systems and protocols?
A.
The following operating systems are supported:
Windows95/98/Me, WindowsNT4.0, Windows2000, Windows XP
Sun OS, Solaris, HP-UX, IBM AIX, Linux
NetWare 3.x/4.x/5.x/6 (Remote Printer/Bindery/NDS/NDPS)
Mac OS 7.6/8.x/9.x/ Mac OS X
The following protocols are supported:
Can I print from multiple clients PCs simultaneously?
A.
Yes, the H-260U can simultaneously operate on multiple protocols and operating systems. The print jobs are queued as the printer receives the print jobs.
NOTE: For printing in NetBEUI environment, you may encounter error message if you attempt to print while the print job is being processed. Please retry the printing after the print job is processed.
Q.
Can I print over a router?
A.
Yes. Enter the IP address of the router in "Default Gateway" section in the print server configuration menu.
Q.
I cannot discover the product with the configuration utility
A.
Check the following to identify the cause of problem.
[Check the network connections]
There may be defective equipment between the client PC running the configuration utility and the product.
Check the proper operation of the LINK LED / power LED of HUB and/or Router.
If a problem is observed, there may be a defective cable or device. Change the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[Check the product LED]
Check to see if the green LED (10/100 BASE networking) of the product is on. (not blinking)
Check for irregular blinking of orange LED (STATUS)
If the LEDs are not operating properly, ensure each cable connection.
If the problem still continues, replace either the power cable, network cable or the connected device (i.e. HUB) and see if the problem continues.
[Check if the PC running the configuration utility has an IP address assigned]
Verify the PC's network setting via Network properties, or using "ipconfig" command.
If the PC does not have an IP address, configure an IP address.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
The automatic process may have assigned an IP address to the product with which the network communication cannot be established with the PC.
Configure IP addresses in the same local environment with the PC when installing the product for the first time.
[Check if there is any security software function such as firewall in the server or other network device]
The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
[The product being installed has previous setting information]
Initialize the product to factory default and conduct the configuration.
[The product has not restarted yet]
It takes about 30 seconds to boot the product after powering the product.
Wait for the 30 seconds and try the configuration again.
Q.
I cannot communicate with the product during installation. (Communication error message is indicated.)
A.
Check the following to identify the cause of problem.
[Verify the network segment]
The product and the client PC running the configuration utility must be in the same segment.
If there is no router involved, be sure to assign an IP address for the product and the PC within a same segment.
[Check if the PC running the configuration utility has an IP address assigned]
Verify the PC's network setting via Network properties, or using "ipconfig" command.
If the PC does not have an IP address, configure an IP address.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
The automatic process may have assigned an IP address to the product with which the network communication cannot be established with the PC.
Configure IP addresses in the same local environment where the router or server does not exist when installing the product for the first time.
[The product being installed has previous setting information]
Initialize the product to factory default and conduct the configuration.
Q.
The "ping" command is valid, but I cannot print.
A.
Check the following to identify the cause of the problem.
[There may be another device assigned with the same IP address, which may be responding to the "ping " command]
Check the IP address in "arp -a" command, after send to "ping" command.
Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
TIP "arp -a": To verify if this is the case, after you send the "ping" command, issue "arp -a" command, then, check the arp table to see if the target device has a proper combination of the IP address and Ethernet Address. If there is a duplicated IP address exists, in the "arp" table there will be an unmatched combination of the Ethernet address and associated IP addresses.
[Your printer driver on your PC may not be properly installed]
Check the printer driver version and/or installation status.
If a printer port has not been assigned to the product, be sure to use appropriate utility for the product such as the "PRICOM-Print" to create a printing port.
[Check if there is any security software function such as firewall in the server or other network device]
The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
Q.
I have an occasional printing problem.
A.
Check the following to identify the cause of problem.
[Check if there is any router or DHCP server that can assign IP addresses automatically]
The automatic process may have assigned a different IP address to the product.
The automatic process may have assigned an IP address with which the network communication cannot be established with the PC.
[There may be another device assigned with the same IP address, which may be responding to the "ping " command]
Check the IP address in "arp -a" command, after send to "ping" command.
Check the IP address of the devices on your network. If you find the duplicate IP addresses, assign a different IP address to one of the devices.
TIP "arp -a" : To verify if this is the case, after you send the "ping" command, issue "arp -a" command, then, check the arp table to see if the target device has a proper combination of the IP address and Ethernet Address. If there is a duplicated IP address exists, in the "arp" table there will be an unmatched combination of the Ethernet address and associated IP addresses.
[Check if there is any security software function such as firewall in the server or other network device]
The security software function may be interrupting network communication with the product. Disable the function to see if the problem continues.
Q.
Why do I get an error message?
A.
[JC-Print error window]
Verify the H-260U has a unique IP address.
There may be another device assigned with the same IP address, which may be responding to the "ping" command.
Check the IP address in "arp -a" command, after sending a "ping" command.
Check the IP address of the devices on your network. If you find the duplicate IP address, assign a different IP address to one of the devices.
[Write Error]
The printer driver's configuration may enable bi-directional.
Open the properties of printer driver, and then change the configuration to disable bi-directional.
[bi-directional]
The printer driver's configuration may enable bi-directional.
Open the properties of printer driver, and then change the configuration to disable bi-directional.
Q.
A different IP address is assigned every time the product is booted.
A.
A DHCP server is assigning the address. Uncheck the "Use DHCP/BOOTP" checkbox in the configuration of the device and set an IP address manually. Make sure that it is a unique IP address that can be seen on that LAN segment.
Q.
The product is initialized to factory default every time the product is booted.
A.
The factory default function of our product may be enabled Ensure that DIP switch2 is OFF.
The product configuration may not have been completed properly. Typically the product setup information is not properly registered if you canceled the setup while transferring the configuration data to the product, and if you experienced a network stoppage problem during the setup. Please retry the setup procedure one more time.
To complete the setup, the configuration parameters must be written to the product. If you attempted to configure an IP address by using "arp" or "ping" command, or via "IP address configuration" in the setup utility, the setup configuration may not have been written to the product properly. After you configure the product with the setup utility or telnet command, ensure to re-start the print server.
Q.
The product prints out unwanted pages every time the product is booted.
A.
The self-diagnostic or configuration report function of our product may be enabled. Ensure that Dipswitch # 3 is OFF.
Q.
The print data is garbled.
A.
If you are using standard TCP/IP printing in Windows2000/XP environment, ensure that you have checked the parameter "LPR Byte Counting Enabled"
You may be using the wrong printer driver. Reset the printer, and use the proper printer driver. Try to print again.
The printer driver information may be corrupted. Uninstall the printer driver, restart the PC, install the latest printer driver, and then try to print again.
The printer may have part of an unfinished print job left in memory. Cancel the print job from the client PC, reset the product and then reset the printer to clear the data, try to print again.
Q.
How do I print a self-diagnostic report?
A.
Turn off printer. Turn dip switch 3 and 4 on then power on the printer. After the report prints, turn off printer, turn dip switch 3 & 4 off and power on printer.
Q.
The product is not displayed in Selector of Macintosh.
A.
Check the following to identify the cause of problem.
[Check the connected network device]
There may be defective equipment between the client PC running the configuration utility and the product.
Check the proper operation of the LINK LED / power LED of HUB and/or Router.
If a problem is observed, there may be a defective cable or device. Change the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[Check the product LED]
Check to see if the green LED (10/100 BASE networking) of the product is on. (not blinking)
Check the irregular blinking of orange LED. (STATUS)
If the LEDs are not operating properly, ensure each cable connection.
If the problem still continues, replace either the power cable, network cable or the connected device (ex HUB) and see if the problem continues.
[The product has not restarted yet]
It takes about 30 seconds to boot the product after powering the product.
Wait for the 30 seconds and try the configuration again.
[Check the Ethernet configuration]
Check the Ethernet configuration in the Macintosh.
Click "Apple menu", then "Control Panel", then "AppleTalk". Select the Ethernet.
[Check the Chooser]
Make sure that Apple Talk in Chooser is Active.
Q.
Where can I find the product manual?
A.
The PDF formatted product manual can be found on the product CD-ROM.
Q.
What should I know when I want to use the product with a Cable/DSL router?
A.
You will probably not be able to search for the product across a router. A PC on the local LAN segment will need to configure the H-260U. It is recommended that you use a static IP address.
Disable DHCP/BOOTP/RARP protocol.
Know the range of IP addresses that your DHCP server assigns.
Ensure to assign an IP address for the product out of the DHCP assignable range, but the address must be in the same segment on the network.
IP address assigned to the product can not be duplicated in the network.
Ex) In the case DHCP server assigns for a range between 192.168.0.2 - 192.168.0.32, use any IP address between 192.168.0.33 - 192.168.0.254 that is not used by another device.
Q.
How do I print from a Windows environment?
A.
You can print using the following protocols.
(1) LPR with JC-Print2002 port
(2) IPP with JC-Print2002 port
(3) RAW 9100 with JC-Print2002 port
Windows XP/2000 supports the following additional protocols.
(4) LPR with Windows Standard TCP/IP port
(5) Windows standard LPR printer port
(6) Windows standard IPP printer port
Refer to the manual for the specific details for using each of the protocols.
Q.
How do I setup to print in NetBEUI or NetBIOS?
A.
1. Check your network group setting from your client PC.
Windows95/98: Network Computers - Entire Network – PrintServers
Windows Me: My Computer - Entire Network – PrintServers
Windows NT4.0/2000:Network Computer - Entire Network - Microsoft Network – PrintServers
Windows XP: My Network - View Work Group Computers - Microsoft Windows Network - PrintServers
Remarks)
2. Select our product (PRxxxxxx) listed in PrintServers.
3. Click "PRN1".
4. "Add a printer" wizard will launch. Follow the instructions to complete the setting.
5. Verify the configuration by printing a test page.
Q.
What is the default username and password?
A.
There is no password set as factory default. Set your own password when you wish to protect your configuration parameters. The default user name is "root".
Q.
How do I configure the IP address for use on another LAN segment?
A.
1. Restore factory defaults.
2. Make the non-IP configuration changes that you desire.
3. Verify the subnet mask and default router for that LAN segment.
4. Verify that the desired IP address fits that LAN segment and is not used by another device on that LAN segment.
5. Disable DHCP/BOOTP/RARP protocol.
6. Configure the IP address subnet mask and default router.
Refer toQuestion "What should I know about setting an IP address?"
Note: Once the print server has been configured and restarted, you may not be able to search for it as the IP address could be incompatible with your LAN segment. If you need to make further changes to the print server configuration, restore factory defaults.
Q.
How do I restore factory defaults?
A.
A. Software Method:
1. Verify that the printer is turned on.
2. Launch the AdminManager utility. The AdminManager utility can be ran from the CD-ROM by selecting Setup then Advanced Setup if you do not wish to install it.
3. Select the H-260U that you want to restore.
4. Click Configuration and Print Server Configuration or double click the H-260U.
5. Click the Factory Default button.
6. When asked reset the H-260U.
B. Hardware Method:
1. Power off the Printer.
2. Remove the H-26U.
3. Flip dipswitch number 2 to the "ON" position.
4. Put the H-260U back into the printer and power on.
5. Once the lights flash, power off the printer.
6. Remove the H-26U.
7. Flip dipswitch number 2 to the "OFF" position.
8. Put the H-260U back into the printer and power on.
Q.
Does the H-260U come with a USB cable or Ethernet cable?
A.
No the H-260U does NOT come with a USB cable, Ethernet cable or HUB.
Q.
How can I update my product firmware or software utility?
A.
Our latest firmware and utilities are available to be downloaded from our Web page. You will need to register your product and obtain an ID and PASSWORD in order to download files.
How can I check the product MAC (Ethernet) Address?
A.
The MAC address is indicated on the label placed on the back side of the product. Look for the information as "00:80:92:xx:xx:xx" The information can be also checked via the product self diagnostic report print or AdminManger.
Q.
What do I do if I have lost the CDROM?
A.
The manual and setup utilities are available to on our Web pages.
The devices in another network segment (beyond a router) cannot be searched when the operating system is updated to Windows XP SP2.
A.
Windows XP SP2 firewall function may disable the communication to another segment (beyond a router).
Disable the firewall function when searching the device in another segment.
How to disable the firewall function
-Click "start" - "Control Panel" - "Security Center," and activate "Windows Firewall."
-Select "Off (not recommended)" from the "General" tab, and click "OK."
Enable the firewall function after searching a device.
Q.
PRICOM cannot be initially configured in Windows XP SP2 environment.
A.
Target PRICOM may not be searched by the configuration utility for initial configuration.
Windows XP SP2 firewall function may disable the communication to search the target PRICOM.
Disable the firewall function only when configuring the PRICOM.
How to disable the firewall function
-Click "start" - "Control Panel" - "Security Center," and activate "Windows Firewall."
-Select "Off (not recommended)" from the "General" tab, and click "OK."
* Change the firewall configuration to "On (recommended)" after searching the PRICOM.
Q.
What is ThinPrint?
A.
ThinPrint provides optimized network bandwidth in a Server Based Computing environment by using printing data compression/decompression technology between the server and ThinPrint enabled printer. [For more detail]
